Contact information

Thank you for visiting Neomartshop. We value our customers and are committed to providing timely assistance with orders, products, and general inquiries. If you need any help, please use one of the contact methods below.

1. Customer Support

Customers can contact Neomartshop for assistance regarding:

  • Order status and tracking
  • Returns and refunds
  • Product-related questions
  • Payment issues
  • Shipping and delivery inquiries
  • General feedback or support

2. Email Support

For all customer support inquiries, please contact:

Email: info@neomarketshop.com

Neomartshop aims to respond to all genuine inquiries as soon as reasonably possible.

3. Official Instagram

Customers may also reach out to Neomartshop through our official Instagram page:

Instagram: @shopneomarket

For security and privacy reasons, customers may be requested to continue conversations through email if personal order information or account verification is required.

4. Online-Only Business

Neomartshop operates as an online-only e-commerce platform. We do not currently operate a public retail store or customer walk-in location.

5. Customer Responsibilities

To help us resolve your request efficiently, please include the following information whenever you contact Neomartshop:

  • Full Name
  • Order Number (if applicable)
  • Registered Email Address
  • A clear description of your query or issue
  • Photos or videos (if reporting a damaged, defective, or incorrect product)

Providing complete information helps Neomartshop process your request more quickly.

6. Response Time

Neomartshop strives to respond to customer inquiries as promptly as possible. Response times may vary depending on the nature of the request, order volume, weekends, public holidays, or other operational circumstances.

7. Important Notice

Neomartshop will never ask customers to share sensitive information such as:

  • Account passwords
  • OTPs (One-Time Passwords)
  • UPI PINs
  • Debit or credit card PINs
  • CVV numbers

Customers are advised not to share such information with anyone claiming to represent Neomartshop.

8. Policy Updates

Neomartshop reserves the right to update this Contact Information page at any time. Any changes will become effective immediately upon publication on the website.