Shipping policy

Thank you for shopping with Neomartshop. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

  • Neomartshop currently ships across India
  • International shipping may be introduced in the future. Any such updates will be communicated on the website

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day

3. Estimated Delivery Time

  • Once dispatched, orders are typically delivered within 5–7 business days
  • Delivery timelines may vary depending on the delivery location, courier operations, and external factors

4. Shipping Charges

  • Free shipping on orders above ₹250
  • A flat delivery charge of ₹70 is applicable for orders below ₹250
  • Any applicable delivery charges will be clearly displayed at checkout

5. Shipping Method

  • Neomartshop ships orders using reliable third-party delivery partners
  • Courier partner selection is at the sole discretion of Neomartshop

6. Order Tracking

  • A tracking link or tracking details will be shared with customers once the order is shipped
  • Customers can track their order status using the provided tracking information

7. Delays & Delivery Issues

  • Delivery timelines provided by Neomartshop are estimates only and not guaranteed
  • Neomartshop is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, or other unforeseen circumstances
  • If an order is not delivered within a reasonable time, customers are requested to contact Neomartshop support for assistance

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate and complete delivery details
  • Neomartshop will not be responsible for delivery failure due to incorrect or incomplete address information
  • Re-shipping charges may apply in case of failed delivery due to customer error

9. Damaged Packages During Transit

  • If the package appears damaged at the time of delivery, customers are advised to refuse delivery and immediately contact Neomartshop support
  • Accepted deliveries with visible damage may not be eligible for replacement or refund

10. Policy Updates

Neomartshop reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any shipping-related questions or concerns, customers can contact Neomartshop through the support options available on the website.